Shipping policy
Shipping Policy
Gizmo Grove Finds currently ships to addresses within the United States.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and public holidays. Processing may take up to five business days during holidays, periods of high demand, product sourcing, inventory review, or address verification.
Processing time is separate from shipping and transit time.
Estimated Delivery Times
Delivery estimates depend on the product’s supplier and shipping origin:
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Products shipped from a United States supplier typically arrive approximately 4–8 business days after the order is placed, including normal processing time.
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Products shipped from an international supplier typically arrive approximately 11–18 business days after the order is placed, including normal processing time.
These are estimates, not guaranteed delivery dates. Carrier delays, severe weather, holidays, customs processing, inventory availability, and other circumstances outside our control may affect delivery.
If a product page or checkout provides a more specific delivery estimate, that estimate applies to that product.
Shipping Charges
Available shipping methods and charges are displayed during checkout before payment is submitted. Promotional free-shipping offers, when available, will be displayed on the store or during checkout.
Tracking Information
When an order ships, tracking information will be sent to the email address provided at checkout. Tracking can require up to three business days after shipment to begin displaying carrier updates.
Some orders contain products supplied from different locations. These items may arrive in separate packages with separate tracking numbers at no additional shipping charge beyond the amount shown at checkout.
Shipping Delays
If we learn that an order cannot ship within the timeframe originally provided, we will contact the customer with an updated estimate and the option to accept the delay or cancel the unshipped order for a full refund.
Address Changes and Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout. Contact support@gizmogrovefinds.com immediately if an address needs to be corrected.
We will attempt to update the address, but changes cannot be guaranteed after an order enters processing or fulfillment. Additional shipping or replacement costs resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility.
Lost or Missing Shipments
If tracking has not updated for an extended period or an order has not arrived within the estimated timeframe, contact support@gizmogrovefinds.com with your order number.
For orders marked delivered but not located, please:
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Confirm the shipping address on the order
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Check around the delivery location
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Ask household members or neighbors
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Contact the carrier associated with the tracking number
We will assist with eligible carrier or supplier claims. Claims for lost, damaged, incorrect, or missing shipments should be submitted within 30 days of the recorded delivery date or expected delivery date.
Damaged Packages
If an order arrives damaged, retain the product, packaging, and shipping label. Email support@gizmogrovefinds.com within 30 days with the order number and clear photographs or video of the damage. Please do not discard the packaging until the claim has been resolved.
Shipping Restrictions
We currently ship only within the United States. Certain products might not be deliverable to PO boxes, military addresses, US territories, Alaska, or Hawaii because of supplier or carrier restrictions. If an order cannot be fulfilled to the address provided, we will contact the customer and provide available alternatives or a refund.
Contact Us
For shipping questions, contact:
Gizmo Grove Finds
support@gizmogrovefinds.com